IOANNIS P. KORFIATIS

Delivered technical training and administrative support to adults 65+, fostering digital literacy and adapting communication styles for enhanced learning outcomes.

Prepared comprehensive training materials and documentation, coordinating effectively with municipal social-services to streamline operations and ensure successful program delivery.

Transferred key operational knowledge and processes to store operations, ensuring continuity and efficiency following the training program.

Managed customer inquiries from initial contact to resolution, including comprehensive administrative follow-up, ensuring high customer satisfaction.

Monitored and reported performance against established sales targets, contributing to strategic adjustments and goal achievement.

Utilized consultative skills to accurately identify customer needs, present tailored product solutions, and continuously improve the overall customer experience.

Achieved sales targets by effectively selling computer hardware, software, and mobile phones in a fast-paced, retail-style remote environment.

Managed a diverse product portfolio, demonstrating quick adaptability and product knowledge to meet customer demands.

Delivered essential remote administrative support to the CEO, streamlining operational tasks and enhancing executive efficiency.

Managed personnel sourcing and recruitment platform postings, contributing to effective talent acquisition processes.

Processed high volumes of customer requests and effectively resolved complaints, enhancing customer satisfaction within the energy sector.

Managed reception and switchboard phone handling, ensuring efficient communication flow and timely resolution of inquiries.

Managed all appointment communications for a diverse international client base, ensuring seamless scheduling and follow-up.

Adapted communication style and approach to meet the specific needs of each client, fostering strong client relationships and satisfaction.

Advised on comprehensive Health & Safety compliance and workplace safety protocols for over 10 years, ensuring adherence to regulations and best practices.

Supported the enhancement of the organization's image and operational integrity through robust H&S recommendations and implementations.

Developed and implemented H&S strategies that contributed to a safer working environment and reduced workplace incidents.

Handled confidential administrative and financial duties, including cash-handling, with discretion and store-comparable oversight, ensuring accuracy and security.

Coordinated timesheets, tracking, and monthly invoicing/collections for over 100 contractors across 15+ partners, optimizing financial processes and vendor relations.

Supervised a Training Center (100 seats) and an Emergency Site (10 servers, 40 workstations), ensuring operational readiness and infrastructure support.

Successfully executed 3 major IBM mainframe upgrades, including a continuous Fri-Mon operation, demonstrating exceptional commitment and resilience under pressure.

Coordinated complex systems, vendors, and branches for ATM platform migration (ON/2 → BASE24), ensuring seamless transition and minimal disruption.

Played a key role in systems integration during a bank merger, ensuring technical compatibility and operational continuity across merged entities.

Executed public-sector programming projects on Perkin-Elmer 8/32D systems, delivering functional and efficient software solutions.

Received a ministerial honorable mention, recognizing outstanding contributions and performance in public-sector programming.

Supervised the Modular International Dealing and Accounts System (MIDAS) for major branches in Athens, Piraeus, and Thessaloniki, ensuring smooth operations.

Maintained a critical live link to London, facilitating international dealing operations and data exchange.

Completed a 6-month afternoon-shift contract concurrently with a role at the Ministry of the Presidency, demonstrating strong work ethic and multitasking abilities.

Successfully passed competitive recruitment for a dual role as Computer Operator and Programmer, showcasing early technical aptitude.

Authored an essay describing global network concepts years before the internet's widespread adoption (1984), highlighting visionary thinking.

Operated and programmed early computing systems, building foundational skills in IT operations and software development.

Led large teams under operational conditions, fostering discipline and accountability to achieve mission objectives.

Exercised significant responsibility and decision-making authority in critical communication scenarios, ensuring effective operations.

Developed strong leadership capabilities and problem-solving skills in a high-pressure, structured military environment.